The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Chicago, IL | 627 |
Houston, TX | 356 |
Washington, D.C., DC | 254 |
Seattle, WA | 245 |
Philadelphia, PA | 244 |
Atlanta, GA | 204 |
Salt Lake City, UT | 193 |
Denver, CO | 193 |
Sacramento, CA | 152 |
San Francisco, CA | 140 |
Detroit, MI | 136 |
Indianapolis, IN | 133 |
Miami, FL | 128 |
Orlando, FL | 126 |
Minneapolis, MN | 119 |
Brooklyn, NY | 107 |
Portland, OR | 105 |
Boston, MA | 105 |
Jacksonville, FL | 89 |
Oakland, CA | 87 |
Pittsburgh, PA | 81 |
Baltimore, MD | 70 |
New York City, NY | 65 |
Tampa, FL | 63 |
Reno, NV | 49 |
Nashville, TN | 48 |
Tacoma, WA | 43 |
Charlotte, NC | 39 |
Littleton, CO | 39 |
Phoenix, AZ | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
JB (@jb5693) reported
@Xfinity I have to stream the golf channel and you are killing me with commercials. If this were men playing this would not happen. I am noting which ads I will never use, eat or buy.
Josh Sadlock (@JoshSadlock) reported
@sp3cul8r Didn’t even make a new season of British Bake-off this year. I’d probably cancel my subscription if it wasn’t just rolled into my Comcast bill.
Jonathan Rienstra-Kiracofe (@Jon_RK1) reported fromIndianapolis, Indiana
Recently moved to Indy. Tried @comcast for cable ISP. Promised 1.2 Gig which turned out to be <0.3 with frequent outages. Yet their website says: “you’re all set with blazing speeds” (false) and EVERY time I log in says: “we’re doing service in your area, expect interruptions” 1/
Matt Wiseman (@trollboy) reported
@rkieru @WOWCare After buying 3 they RECOMMENDED I eventually gave in and leased the @Xfinity one. Same problems, but now they couldn't tell me to call someone else.
KennyDangerous (@kenny_dangerous) reported
@comcast @xfinity Internet has been out for several hours. It was supposed to be back 30 minutes ago. Now I’m getting a ridiculous message saying that power is out in my area. There is no power outage. Give further detail to your customers, you *************.
Humanimal B Imperfectis (@lalalaughing) reported
After a lifetime of @Xfinity it’s finally time to cut that cord. Two+ hours being passed around on the phone with no resolution in site. After having Comcast/cable for DECADES, I am finally ready to break up. #latercable
lest (@lester_quintana) reported
So someone besides myself canceled my WiFi with @ATT. Really shady how they can’t restore my internet when I haven’t moved nor called to cancel it. What’s the point of having a pin and codes when someone can just cancel my service? Worst company. Moving to xfinity
Wyatt Elliott (@NotebookMovies) reported
@comcast @Xfinity is the worst internet service ever. They lied and said they fixed the lines but I still can't connect. Calling them is a nightmare and all they want to do is sell you more **** that doesn't work. I continue to pay for a service that doesn't work!!
AgentPopo (@AgentPopo321) reported
Unfortunately had to end the stream early again. Same issues as last week. @Xfinity still can't figure out how to have stable internet. Technician will be out here on the 10th so hopefully that'll fix things.
Dace🐛⚠️🏠 (@DeliveryDace) reported
Y'all complain about the HBO app but have you ever tried to cast something from Xfinity app? Holy ****
JassyTheGamer👽👽 (@AnonymousgirlvJ) reported
All I gotta say is **** xfinity 🤬 it's been 5 hours an they are stupid af
Dingaalang (@dingryan) reported
Once again, another power outage… @Xfinity
Daclap......👏 (@Notorious1618) reported
@NRG_Daequan Alott of internet sharing in that crib gunna need to call Comcast and get each room wired individual and pay for y’all own that way. I tried spilliting massive internet with my boys it never worked even with Comcast business and then we got a gig each it was a lot smoother.
Jonathan Rienstra-Kiracofe (@Jon_RK1) reported fromIndianapolis, Indiana
Service was $116.00/mo but “discounts” brought this down to $75/mo but locked me into a 2-yr contract. So I called and canceled with Comcast within the first 30 days. This avoided early termination fee. 2/
Vidyasagar Mudragada (@vidyamudragada) reported
@Xfinity @XfinitySupport can you explain why I am being billed past my cancellation dates. Why do I need to even call your customer care for this and spend my time?. Even after that now I still have a $5.28 pending balance for what I dont know? Please explain.
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